The Jolliffe Cake Company

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Terms, Conditions & GDPR

Quotations, Sketches & Designs

The Jolliffe Cake Company offer a bespoke service, giving you, a unique, personal Cake, with great attention to detail, for all your celebrations.

Traditional bakes are also available.


Sketches are made using details, likes, preferences you may have. 


The sketches are copyright of The Jolliffe Cake Company and are NOT to be shown to other Cake Makers, this is deemed as an infringement of  The Jolliffe Cake Company's intellectual property.

Accepting a Quote & Booking a Date.

Please book a date as soon as possible, there is, currently, 6 weeks lead time on orders, some dates may be available at shorter notice 

If your are happy with a quote & design, a 50% deposit is required within 7 days of the quote to secure the date, after this time the date will be offered elsewhere. Unless the date is within 3 weeks, then full payment is required to secure date. No date is secured without a payment.

Remaining payment is due 7 days before the expected date of order.

For Wedding, remaining payment is due one 30 days before Wedding date. 



Payments.

Payment is accepted via Bank Transfer, Card Reader or Cash.

Mail order is also payable via Paypal

No bank details are stored or asked for.

You will be emailed or sent, if not online,an invoice with The Jolliffe Cake Company details for payment.

Receipts are given for deposits, with date of final payment.

Delivery or Collection

Delivery is  free with your order, over £15, within an 11 mile radius of RG2 9EJ Each mile after that distance is charged at 28p each way, 

Wedding Delivery & Set up is charged at £27.50 within 11 mile radius of RG2 9EJ. each mile after is charged at 28p each way. Further cost applies if collection of hired items needed.


The Jolliffe Cake Company has full insurance for the transportation and delivery of your order.


Collection is available via appointment only, no responsibility is taken after your order leave these premises. All precautions of how to transport your order , safely, is advised. A disclaimer will be signed , stating your are happy with your order and all is correct, before you take your order.

Cancellations & Refunds.

Refunds on deposits are given solely at the discretion  of The Jolliffe Cake Company, depending on how much work has been done on your order or how many specific items have been purchased. 

Should you have to cancel please notify us as soon as possible.


Cancellations within one week of due date, no refund will be given.

Food Hygiene & Insurances

The Jolliffe Cake Company is a fully registered and insured Business, with full public liability, including events off of premises.

The most stringent processes are used to maintain a very high level of hygiene , ingredients are checked and where possible are locally sourced.

The Jolliffe Cake Company, has been in business since 2012, formally Enjay's Occasions until 2015, same Company & standards just a new name and  has maintained its 5* Hygiene Rating with Environmental Health & Licensing Bracknell Forest, West Berkshire, Wokingham.

Allergies & Food Intolerance

We have training and are a member with Coeliac Uk for correct handling of ingredients and manufacture of food, all precautions are taken to to ensure there is no cross contamination. Separate Utensils, Tins & Mixers are used for Non Gluten Containing Ingredients & Nut Free.


 This kitchen does use ingredients that contain Allergens.

All Allergens are clearly listed and labelled with your order.

All Cake & Bakes are suitable for Vegetarians unless otherwise stated.

All fruit is Organic

All eggs are locally sourced and are genuine Free Range .



Photography

Pictures will be taken be taken of your finished order and or during the making process.

These will be used online via website or social media, such as Facebook, Instagram, Twitter, Pinterest or printed

for advertising purposes. This will be done after your cake has been presented at your celebration, event.

No details of your order are discussed with any third party before such time.